The promise
No PTO, no loss. Your escrow comes back in full.
This is not a slogan tucked into fine print. It is how the system is built. If your Permission to Occupy cannot be issued, your money returns to you.
How the guarantee is enforced
Your fees sit in escrow, so the guarantee is mechanical rather than negotiable. Escrow releases to settle the stand only when three things are true: the relevant authority has issued a signed PTO, that document is attached to your file, and its courier dispatch is logged. Short of that, the money stays put. If the authority cannot approve your application, the deal is closed and the funds are returned to you.
Returned in full, no deductions
The entire amount you paid into escrow comes back. No admin fees, no percentages, no negotiation. The same escrow that protects your money moving forward protects it on the way back.
What the promise covers
It covers the escrowed acquisition itself, including the situation where the authority simply cannot approve the application. It ends only when your signed PTO is issued and dispatched to you, because at that point the thing you paid for has been delivered.